We welcome you to Bradley Stoke Surgery
Brook Way, Bradley Stoke, South Gloucestershire, BS32 9DS
Telephone: (01454) 616262
Fax: (01454) 619161 (fax all hours)
The surgery has been custom built to provide the most up-to-date facilities including disabled access and toilet facilities, comfortable reception area, fully computerised services and a large car park.
APPOINTMENTS AND VISITS
SURGERY OPENING HOURS
Monday to Thursday 8.30am to 1.00pm and 2.00pm to 7.30pm
Friday 8.30am to 1.00pm and 2.00pm to 6.30pm
Surgeries are conducted at varying times within the opening hours.
The normal consultation time is 10 minutes.
The surgery is closed for all statutory Bank Holidays and weekends.
APPOINTMENTS
Appointments are available on the day
A number of appointments can be booked on the day by the Receptionist. Please phone for an appointment between 8.30am and 9.30am or call in at the surgery between 8.30am and 9.30am and you will be given a timed appointment for that day. These appointments are for patients who feel unwell on the day and feel they need to be seen urgently. Please be aware we will try to accommodate your appointment time request but if this is not possible we would expect you would be able to come when we have availability as it is an urgent request.
Urgent problems on the day
When appointments on the day are full you maybe offered a telephone consultation with the Doctor On Call who will call you back during the day to assess the situation. Please ensure you give us your correct contact telephone details so the Doctor can contact you.
Pre-bookable appointments
The late evening appointments are pre-bookable and are designed for patients who work and who need to see a Doctor non urgently. The appointments start at 6.30pm through to 7.30pm, the last appointment being at 7.00pm, Monday through to Thursday. If you book one of these appointments please write it in you dairy or put it into your mobile phone as we are experiencing quite a high non attendance rate which is wasting the Doctors time and preventing other patients being able to see a Doctor.
Online Appointments
We offer online appointment booking for patients to book with a Doctor. This is now available for under 16's also. So as not to disadvantage patients who do not have internet access we have not released all appointments but as demand rises this will be reviewed. Before you can start booking online you will need to be registered on the system by coming into the Surgery in person and speaking with a Receptionist. You will only be able to book appointments for yourself once you are registered. Parents will be able to register for on line booking for children under the age of 16. There are leaflets in Reception which will give you all the information you need.
Home Visits
Home visits are for seriously ill patients who are genuinely to unwell to travel to the Surgery. If you need a home visit, please telephone between 8.30am and 10.00am so the Doctors can plan their work for the day. Please remember many patients can be seen in the Surgery during the time it takes to do a single visit.
Nurses Appointments
All Nurses appointments can be pre-booked so please give as much notice as possible for routine health screening or follow up appointments to ensure you have the best opportunity to get the day and time you require.
Out of Hours Cover
If you need medical advice after 6.30 pm in the evening or at weekends or on Bank Holidays, please telephone the normal surgery telephone number 01454 616262 and you will be connected to our Out of Hours service provider Brisdoc. They will triage your call to determine whether you require a telephone consultation, need to attend an appointment at a choice of clinics or whether you need a home visit. For your information, the Brisdoc website is www.bristolgpooh.nhs.uk.
Contact Details
Please remember to inform us if you change your address, telephone number, mobile number or any other contact details. It is important we know how to contact you for many reasons such as needing to change an appointment time, sending important letters, urgent test results etc. Please complete the change of address form or see the receptionist to notify us of ANY changes. Due to confidentiality issues and in order to reduce the risk of errors we insist on any amendments to be given in writing so please respect this policy.
REPEAT PRESCRIPTIONS
Please request repeat prescriptions in writing 48 hours before collection. Requests are not accepted over the telephone - this is for your safety so please respect this policy. Bradley Stoke Pharmacy is due to open on 19 September 2011 for your convenience.
There are a number of different ways you can request a prescription:-
1. Arrangements can be made with your local Pharmacy to request prescriptions on your behalf and you collect them from the Pharmacy ready made up.
2. Local Chemists - Lloyds, Tesco Pharmacy, Sainsbury's and Boots at The Mall will collect your prescription by arrangement.
3. Email us at prescriptionsbradleystoke@nhs.net. Please remember to give your full name, date of birth and address and clearly state the medications you require along with the strength and what form they take i.e tablet, injection.
4. In writing enclosing a SAE and we will send it to you.
5. By completing a prescription request form or the right hand side of your prescription and putting it in the post box in the entrance to the Surgery.
6. By faxing your request to 01454 619161
7. By using the online prescription request form.
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Bradley Stoke Surgery
